Information Technology Support Specialist (T.C.)

The Information Technology Support Specialist Technical Certificate (T.C.) will prepare students to work in customer support operations, which are an important part of computer operations in almost every company and organization today. IT support specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment. These individuals troubleshoot and solve routine technical service and equipment problems by analyzing, identifying and diagnosing errors using established process and procedures and document these events using database systems and track resolution of problems.